Shipping & Returns
Shipping — Always Free
| Region | Service | Est. Transit Time* | Tracking | Duty & Tax |
|---|---|---|---|---|
| United States & Canada | USPS / Canada Post Standard | 5 – 8 business days | End-to-end | Delivered Duty Paid |
| European Union & UK | Royal Mail / GLS | 6 – 10 business days | End-to-end | Delivered Duty Paid |
| Australia & New Zealand | AusPost e-Parcel | 7 – 12 business days | End-to-end | Delivered Duty Paid |
| Asia-Pacific (ex-AU/NZ) | SF Express | 5 – 9 business days | End-to-end | Duties may apply |
| Middle East, Africa & Latin America | DHL eCommerce | 8 – 15 business days | End-to-end | Duties may apply |
*Times exclude customs clearance and peak-season backlogs.
Our shipping edge
• Global warehouse network enables next-day dispatch on 95 % of orders.
• Partnerships with postal and express carriers let us route around strikes, weather or local shutdowns.
• Realtime tracking links are emailed automatically once your parcel leaves our facility.
• Carbon-offset program covers 100 % of last-mile emissions.
Disclaimers
Unexpected events—severe weather, natural disasters, customs inspections, public-health emergencies, carrier labor actions, inaccurate addresses—can extend delivery windows. We cannot refund, reroute or reship parcels that are delayed but still in transit. Title and risk of loss pass to the customer upon carrier acceptance.
No-Quibble 14-Day Return Window
You may return unworn, unwashed footwear in original packaging within 14 calendar days of delivery for any reason. The 14-day countdown begins on the day the shipment tracking shows “delivered.”
Buyer responsibility: Return postage, insurance and any import fees on the way back to us.
Non-Returnable Items
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Shoes showing signs of wear (creases, scuffed soles, odors, stains).
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Final-sale / clearance styles flagged “NON-RETURNABLE” at checkout.
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Gift cards or e-gift vouchers.
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Accessories supplied free of charge (“gifts with purchase”).
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Items returned more than 14 days after delivery or without an RMA number.
Refund Process & Timing
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Request — Email [email protected] with your order ID to obtain a Return Merchandise Authorization (RMA).
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Ship — Send the package within 7 days of RMA issuance using a trackable service.
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Inspection — We confirm condition within 2 business days of receipt.
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Refund — Funds are issued via your original payment route:
| Method used at checkout | Refund post-inspection |
|---|---|
| Credit / Debit Card | Credited within 14 calendar days* |
| PayPal Balance | Credited within 14 calendar days* |
| PayPal Card-On-File | Credited within 14 calendar days* (30 days where local law requires) |
| Apple Pay / Google Pay | Credited within 14 calendar days* |
| Klarna / Afterpay | Installments adjusted per provider’s terms |
*Bank processing may add a further 2-3 business days before funds display.
Currencies & Payment Methods
We accept EUR,GBP,USD,etc. and automatically charge in the currency shown at checkout. Supported gateways:
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Visa, MasterCard, American Express, Discover, JCB, UnionPay
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PayPal (including PayPal Advanced Credit & Debit Card)
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Apple Pay, Google Pay, Shop Pay
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Klarna “Pay in 4” & Afterpay (where available)
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Bank wire for wholesale invoices over USD 2,500
Exchange-rate fluctuations after purchase do not affect refund amounts; you are refunded the exact gross price paid in the same currency.
Questions?
Our customer-experience team is available 24/7 at [email protected] or via live-chat. We’re committed to making every step—from checkout to doorstep to potential return—as seamless and transparent as possible.